FAQ
Frequently asked questions
Can’t find what you’re looking for? Message us and we will help.
Where do you provide services?
We currently serve Lahore only. If you need a service elsewhere in Pakistan, message us on WhatsApp and we will tell you honestly whether we can help.
How do I book?
Choose a grave-care or Niyaz package, fill in the details and review your order summary. When you press “Send Order Request on WhatsApp”, your request is saved and WhatsApp opens with a message already written for you. We reply to confirm availability, the price and the next steps before any work begins.
Is my booking confirmed as soon as I send the request?
Not yet. Every request is reviewed personally. Your order is confirmed only once we have agreed the details with you on WhatsApp.
When and how do I pay?
Submit your request through WhatsApp. Our team will confirm availability, pricing and payment instructions. Online card payments are not available yet.
What evidence will I receive?
Every grave-care package includes photographs of the completed work. Standard, Premium and our care plans also include video, and Premium includes a live video call from the graveside. Once the service is complete, we share the photographs and video with you privately on WhatsApp.
What if I don’t know exactly where the grave is?
Share whatever you know, such as the graveyard, block, nearby landmarks or a family contact. You can add our grave-location search (PKR 3,500) to any grave-care package. We will keep you updated and will not carry out the service until we are confident we have the right grave.
How is dua offered?
A member of our team raises their hands in dua at the grave on your behalf, asking Allah for your loved one’s forgiveness and mercy. Share their name and any duas or wishes you would like us to follow.
Can you visit the grave regularly?
Yes. Our Quarterly Care plan includes four visits a year and our Monthly Care plan twelve, each with Standard care, rose petals, Fatiha and dua, and photographs and video after every visit. Visits can be timed for Eid, Shab-e-Barat or a barsi on request.
How is Niyaz prepared and distributed?
Food is freshly prepared and shared with dignity at the place you choose in Lahore, such as a mosque, madrasa or among people in need. You can arrange it as sadaqah or isal-e-sawab for a loved one, or for a blessed occasion. We confirm the menu, quantity and distribution details with you on WhatsApp before anything is arranged.
Can you handle a larger Niyaz?
Yes, larger or unusual requirements can be discussed. Please send a custom request with the approximate number of people and what you have in mind, and we will confirm what is possible and the price.
Can I choose the date?
Yes. Choose your preferred date when you book and we will confirm availability. If that date is not possible, we will suggest the nearest alternative.
How will I know how my order is going?
We keep you updated on WhatsApp at each stage, from confirmation to completion, and send your photographs and video there once the work is done. If you have a question, message us with your order reference.
Is my information kept private?
Yes. We use your details only to carry out and communicate about your order. Evidence photographs and videos are shared only with you, privately on WhatsApp. See our privacy policy for more.
Can I cancel?
Yes. Please message us on WhatsApp as early as possible. Our refund and cancellation policy explains what happens at each stage.