We want you to feel completely comfortable booking with us. This policy explains what happens if plans change.
Before your order is confirmed
You can withdraw an order request at any time before we confirm it. Nothing is charged, and you do not need to give a reason.
After confirmation, before the service
- If you cancel at least 48 hours before the scheduled time, we will cancel the order and refund anything you have paid in full.
- If you cancel less than 48 hours before, we may deduct costs we have already incurred, such as flowers or food that has been ordered or prepared. We will explain any deduction.
- You can also ask us to move your order to another date instead.
If we cannot carry out the service
If we cannot complete your order, for example because a grave cannot be located with confidence or a site is inaccessible, we will tell you straight away. You can choose a new date or a full refund of anything paid for the work not carried out.
If you are not satisfied
If the completed work does not match what was agreed, please tell us within 7 days of receiving your evidence. We will look into it and, where appropriate, put it right or offer a partial or full refund.
Orders paid after completion
Where we have agreed with you that payment is due after completion, payment is only due after the service is complete and evidence has been shared.
How refunds are paid
Refunds are made using the same method you paid with where possible, or by bank transfer, usually within 14 days.
Contact
To cancel or ask about a refund, message us on WhatsApp with your order reference.